Support
We want to help you
Find answers to common questions and get the support you need to make your experience seamless.
Frequently asked questions
Give your visitors quick answers to common questions about your store like these.
What’s your return policy?
Due to the unique nature of our business, types of products, and to maintain quality assurance, we don't accept returns. However, we carefully inspect all items before shipping to ensure you receive products that meet our high standards. If you experience any issues with your purchase, please contact our support team who will work with you to find an appropriate solution.
What's your refund policy?
Once an order has shipped, we cannot cancel it or issue refunds. Refunds are only available if you cancel your order before it ships. For any concerns about product quality after delivery, our support team will work with you and the manufacturer to seek a reasonable solution, though this process does not guarantee a refund. This approach is standard practice in our industry due to the specialized nature of our products.
Do you offer bulk or wholesale pricing?
For bulk orders or wholesale inquiries, please contact us directly through our Support page with details about your business needs. We're happy to discuss custom pricing for larger orders.
What should I do if my product arrives damaged?
We take extra precaution to ensure everything is packed safely for shipping. In the unlikely event that your product arrives damaged, please email our support team within 24 hours of delivery with photos of the damaged item and packaging. We'll work quickly to resolve the situation and make it right.
When will I receive tracking information?
You'll receive tracking information via email within 1-2 business days after your order has been processed and shipped. If it has been longer than that, please reach out to our support team.
Frequently asked questions
Give your visitors quick answers to common questions about your store like these.
What’s your return policy?
Due to the unique nature of our business, types of products, and to maintain quality assurance, we don't accept returns. However, we carefully inspect all items before shipping to ensure you receive products that meet our high standards. If you experience any issues with your purchase, please contact our support team who will work with you to find an appropriate solution.
What's your refund policy?
Once an order has shipped, we cannot cancel it or issue refunds. Refunds are only available if you cancel your order before it ships. For any concerns about product quality after delivery, our support team will work with you and the manufacturer to seek a reasonable solution, though this process does not guarantee a refund. This approach is standard practice in our industry due to the specialized nature of our products.
Do you offer bulk or wholesale pricing?
For bulk orders or wholesale inquiries, please contact us directly through our Support page with details about your business needs. We're happy to discuss custom pricing for larger orders.
What should I do if my product arrives damaged?
We take extra precaution to ensure everything is packed safely for shipping. In the unlikely event that your product arrives damaged, please email our support team within 24 hours of delivery with photos of the damaged item and packaging. We'll work quickly to resolve the situation and make it right.
When will I receive tracking information?
You'll receive tracking information via email within 1-2 business days after your order has been processed and shipped. If it has been longer than that, please reach out to our support team.
Frequently asked questions
Give your visitors quick answers to common questions about your store like these.
What’s your return policy?
Due to the unique nature of our business, types of products, and to maintain quality assurance, we don't accept returns. However, we carefully inspect all items before shipping to ensure you receive products that meet our high standards. If you experience any issues with your purchase, please contact our support team who will work with you to find an appropriate solution.
What's your refund policy?
Once an order has shipped, we cannot cancel it or issue refunds. Refunds are only available if you cancel your order before it ships. For any concerns about product quality after delivery, our support team will work with you and the manufacturer to seek a reasonable solution, though this process does not guarantee a refund. This approach is standard practice in our industry due to the specialized nature of our products.
Do you offer bulk or wholesale pricing?
For bulk orders or wholesale inquiries, please contact us directly through our Support page with details about your business needs. We're happy to discuss custom pricing for larger orders.
What should I do if my product arrives damaged?
We take extra precaution to ensure everything is packed safely for shipping. In the unlikely event that your product arrives damaged, please email our support team within 24 hours of delivery with photos of the damaged item and packaging. We'll work quickly to resolve the situation and make it right.
When will I receive tracking information?
You'll receive tracking information via email within 1-2 business days after your order has been processed and shipped. If it has been longer than that, please reach out to our support team.
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