Terms & Conditions

Last Updated: March 2025

1. Introduction

Welcome to Zyme Mart. These Terms and Conditions govern your use of our website and the purchase of products through our online store. By accessing our website or placing an order, you agree to be bound by these Terms and Conditions.

2. Definitions

"Company," "we," "us," or "our" refers to Zyme Mart. "Website" refers to zymemart.com and all content, services, and products available at or through the website. "You" refers to the person accessing the website and/or purchasing products. "Products" refers to items offered for sale on our website.

3. Acceptance of Terms

3.1 General Acceptance

By accessing our website or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our website.

3.2 Age Restriction

You must be at least 18 years of age to use this website and to purchase any products. By using this website and/or placing an order, you represent and warrant that you are at least 18 years old. We reserve the right to request proof of age at any point and to cancel orders if age verification cannot be provided.

4. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website following the posting of revised Terms and Conditions means you accept those changes.

5. Product Information

5.1 General Information

We strive to provide accurate product descriptions, pricing, and availability information. However, we do not warrant that product descriptions or other content on the website are accurate, complete, reliable, current, or error-free.

5.2 Health Products and FDA Regulations

Many products sold on our website are regulated by the U.S. Food and Drug Administration (FDA). While we make efforts to comply with all applicable regulations, we do not guarantee that all information on our website meets the most current FDA guidelines. Product information is not intended to be a substitute for professional medical advice, diagnosis, or treatment.

5.3 Prescription Medications

Certain medications sold on our website require a valid prescription from a licensed healthcare provider. By ordering prescription medications, you certify that:

  1. You have a valid prescription for the medication ordered

  2. The prescription was issued by a licensed healthcare provider

  3. You will provide verification of your prescription when requested

  4. The medication is for your personal use only

  5. You will use the medication as directed by your healthcare provider

We reserve the right to refuse to process any order for prescription medication if we cannot verify the validity of the prescription or if we believe, in our sole discretion, that fulfilling the order would violate any law or regulation.

5.4 Product Warnings

Certain medications and health products may have specific warnings, contraindications, or side effects. Additional product warnings may be included with your shipment. You agree to read all product warnings carefully before using any product purchased from our website.

6. Pricing and Payment

All prices are displayed in US Dollars. We reserve the right to change prices at any time without notice. Payment must be made through one of our accepted payment methods. All payments are processed securely.

7. Ordering and Order Confirmation

7.1 General Ordering

When you place an order, you are making an offer to purchase. We reserve the right to accept or decline your order for any reason. After placing an order, you will receive an order confirmation email. This email constitutes our acceptance of your order.

7.2 Prescription Verification

For orders containing prescription medications, we will require verification of your prescription before processing your order. This verification process may include:

  1. Requesting a copy of your prescription

  2. Contacting your healthcare provider directly

  3. Requiring additional identification to confirm your identity

Orders for prescription medications will not be shipped until prescription verification is complete. If we are unable to verify your prescription within 7 business days, your order may be canceled and refunded.

8. Shipping and Delivery

We ship to addresses within the United States only via our US Warehouse. Shipping times may vary based on product availability and processing time. We are not responsible for delays caused by shipping carriers or customs.

9. Cancellations

You may cancel your order for a full refund only if it has not yet shipped. Once an order has shipped, it cannot be canceled, and our return policy will apply.

10. Return Policy

All sales are final. We do not accept returns on any products once they have been shipped. If you have concerns about product quality, we will contact the manufacturer directly to find a solution. However, we cannot make any guarantees.

11. Refund Policy

Refunds are only available if you cancel your order before it ships. Once an order has shipped, no refunds will be provided.

12. Product Warranty and Disclaimers

12.1 Limited Warranty

Any warranties on products sold are limited to those provided by the manufacturer. We make no additional warranties or guarantees regarding product quality or fitness for a particular purpose.

12.2 Medical Disclaimer

The information provided on our website regarding health products and medications is for informational purposes only and is not intended to replace professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition or medication.

12.3 No Medical Relationship

No doctor-patient relationship is created by your use of this website or by the purchase of any product. We do not practice medicine or provide medical services or advice, and we do not diagnose medical conditions.

12.4 Product Efficacy

We do not guarantee the efficacy of any health product or medication sold on our website. Individual results may vary, and many factors can influence the effectiveness of health products and medications.

13. Limitation of Liability

13.1 General Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.

13.2 Health-Related Liability

We explicitly disclaim all liability for any adverse reactions, side effects, or other negative outcomes resulting from the use of any product purchased from our website. This includes, but is not limited to:

  1. Allergic reactions

  2. Drug interactions

  3. Side effects

  4. Improper use of products

  5. Failure to follow directions or dosage instructions

  6. Use of expired products

  7. Use of products by individuals for whom the product is contraindicated

13.3 Indemnification

You agree to indemnify, defend, and hold harmless Zyme Mart, its officers, directors, employees, agents, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms and Conditions or your use of the website, including, but not limited to, your misuse of any product purchased through our website.

14. Intellectual Property

All content on the website, including text, graphics, logos, images, and software, is the property of Zyme Mart or its content suppliers and is protected by United States and international copyright laws.

15. Website Use

You are responsible for ensuring that your use of our website complies with applicable laws and these Terms and Conditions. You agree not to use any automated systems or software to extract data from our website unless expressly permitted by Zyme Mart.

16. Privacy Policy

16.1 General Privacy Policy

Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference.

16.2 Health Information Privacy

We do not collect sensitive health information from our customers. Any information related to prescriptions is used solely for the purpose of verifying prescription validity and processing your order. We comply with all applicable laws regarding the privacy and security of health information.

16.3 Prescription Records

We maintain records of prescription medications dispensed as required by law. These records are kept confidential and are only accessed by authorized personnel or as required by law.

17. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United States and the state where our business is headquartered, without regard to its conflict of law principles.

18. Dispute Resolution

Any dispute arising out of or relating to these Terms and Conditions shall be resolved through binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association.

19. Severability

If any provision of these Terms and Conditions is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms and Conditions shall otherwise remain in full force and effect.

20. Compliance with Laws

20.1 FDA Compliance

We strive to comply with all applicable FDA regulations regarding the sale of health products and medications. However, regulations may change, and there may be delays in our implementation of new requirements. We reserve the right to modify our practices to remain in compliance with changing regulations.

20.2 Controlled Substances

We do not sell controlled substances as defined by the U.S. Drug Enforcement Administration (DEA).

20.3 State Pharmacy Laws

We comply with applicable state pharmacy laws governing the sale of prescription medications. These laws vary by state and may affect our ability to ship certain products to certain locations.

21. Contact Information

If you have any questions about these Terms and Conditions, please contact us at hello@zymemart.com.

Last Updated: March 22, 2025